Kadolog is a platform which makes it possible to its users to manage their lists of gifts. Kadolog is not intermediate in the transaction. We will not be able to provide you with an invoice. On the other hand, a proof document available via your confirmation e-mail.

If the confirmation e-mail of your reservation is not clear enough and you do not see how to concretize your gift, it is that the owner of the list did not specify how he wanted to be cherished. Do not hesitate to contact him directly to have more information. You will be able to easily do it via his list by clicking on the link “Contact Kadologger”.

It is our users who decide how they want to receive their gift. So we advice you to directly contact the person whom you want to please, via his list by clicking on the link “Contact Kadologger” to see whether an alternative is possible.

If you do not find the confirmation email, check in your undesirable mails or other automatic filter folders. If it is not there, contact Kadolog via the form below and specify your name and the list on which the gift was booked. We will send it back to you as fast as possible.

In the confirmation email that you received, you have a link which enables you to cancel this reservation. Attention, you have 7 days to cancel it yourself. You will be able then to redo the reservation.

No problem, your reservation is still valid. If your payment did not go through, you will receive a link by email inviting you to restart your online payment.

Enter the first name OR last name of one of the owners of the list (not both) on the following page: https://www.kadolog.com/en/search/kadolog_item. Please note that for double surnames you need to use quotation marks "" (e.g. "Van Elst", "de Moreau"). If you cannot find the list via the search engine, it is possible that the list has been hidden by the owners. In this case, you will need the direct link, which is probably indicated on the invitation or birth announcement.

If you paid by bank transfer, we will not be able to answer your question. The donated money is paid directly into the bank account of the list owners. If you paid via online payment (Visa, Mastercard, Bancontact, ...), you should have received an email confirming the receipt of your payment.

Make sure that you provided your last name(s) and first name(s) on your user profile. Make sure that your list is not hidden.

To configure your own URL, you must have subscribed to the Extra pack for your list and you will then be able, via the settings of your list, to define it yourself.

To remove a list, go within the setings of your list and to activate the button “remove” at the bottom of the page.

To remove your account, send to us a small message while being logged in on the system, via the form below.

If you use online payment, all donations will be paid into your wallet. You will be able to manage and retrieve your payments at any time and transfer them to your own bank account with a single click. To do this, go to the menu on the left of your list and click on 'Online payments' and then on the 'Transfer' tab.

To change your account number, please provide us with your IBAN number in the box below. We will take care of it for you.